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Welcome to Bear with Me Coffee! These Terms & Conditions apply to all purchases and use of our website, products, and services. By placing an order through our site, you agree to be bound by the terms outlined below.

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1. Company Information

Bear with Me Coffee is an independent, family-run coffee brand based in the United Kingdom.
Email: bwmcoffee@gmail.con
Website: www.bearwithmecoffee.co.uk
Instagram: @bearwithmecoffee

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2. Products

We offer freshly roasted coffee in various formats including drip coffee bags, whole beans, brew bags, and accessories.
We do our best to describe all products accurately, including flavor notes, size, and roast date. However, please remember that taste is subjective and can vary based on brewing method and water quality.

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3. Ordering

When you place an order through our website, you will receive an email confirming the details of your order. This email does not guarantee acceptance - we reserve the right to cancel or refuse orders at our discretion (e.g. in case of payment issues or stock errors).

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4. Payment

We accept secure payment methods including debit/credit cards, Apple Pay, Google Pay, and other providers as offered through our checkout system.
All prices are listed in GBP (£) and include VAT where applicable.

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5. Shipping & Delivery

We currently ship within the United Kingdom.
Orders are usually processed within 2–3 working days of payment, and shipping times vary depending on your location. You’ll receive a shipping confirmation with tracking information (if applicable) once your order has been dispatched.
Shipping fees will be clearly displayed at checkout.

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6. Refunds & Returns

As coffee is a perishable product, we're unable to accept returns or offer refunds once your order has been dispatched.
If you're trying our coffee for the first time, we suggest ordering a smaller quantity. If you're not fully satisfied, please email us at orders@bearwithmecoffee.com — we’re happy to provide guidance on brewing methods or suggest alternatives.

If your order arrived damaged or incorrect, contact us within 30 days of purchase and we’ll do our best to make it right.
For more details, see our Refund & Returns Policy.

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7. Subscriptions (if applicable)

If we offer subscription services, you may cancel or modify your subscription at any time through your account or by contacting us. Cancellations must be made before the next billing cycle to avoid being charged.

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8. Privacy & Data Protection

We only collect personal data necessary to process your order (name, shipping address, email, etc.). Your data is stored securely and never sold or shared with third parties except those required to process your order (e.g. shipping providers or payment processors).
See our full Privacy Policy for more.

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9. Intellectual Property

All content on this website — including text, images, branding, logos, and product designs — is the property of Bear with Me Coffee. You may not use or reproduce any part of the website without our written permission.

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10. Liability

Bear with Me Coffee is not responsible for any indirect or consequential loss, damage, or delay resulting from use of our products or website.
We will not be held liable for delays caused by postal services, courier services, or events outside of our control.

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11. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of our website and services after changes are posted constitutes your agreement to the updated terms.

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12. Contact Us

If you have any questions about these Terms & Conditions, or anything else, please get in touch:
📩 bwmcoffee@gmail.com